Privacy Policy

Hivora Tech Solution (“we”) operates NiagaX. This notice explains how we collect, use, retain, and share personal data under Malaysia's Personal Data Protection Act 2010 and its 2024 amendments.

We process account data (name, email, business name, Malaysian state), usage data needed to run the service, and billing data handled by payment processors. Data is hosted in Singapore via Supabase.

To exercise PDPA rights or contact the Data Protection Officer, email dpo@niagax.my.

This marketing website does not set first-party cookies. English and Bahasa Malaysia are separate URLs (/ and /ms), not a cookie. Optional Google Analytics loads only when a measurement ID is configured at build time. When it is, Google may set its own cookies. See the Cookie Policy for details.

Messages sent through the Contact form are delivered by email (Resend) to hello@niagax.my. We use the fields you submit (name, email, business name, need, message) only to reply. Do not send passwords or card numbers through the form.

The Business Health Score works without any personal data. If you ask for the full report by email, we store your email address, your answers, your score and whether you ticked the box for tips and offers. This is stored in a Cloudflare database in the Asia-Pacific region, and the report is sent by email through Resend. We use it to send the report, to follow up about it, and to send tips and offers only if you ticked that box. We keep it until you ask us to delete it. To see or delete it, email dpo@niagax.my or reply to the report email.